Privacy Policy
PRIVACY POLICY INFORMATION PERSONAL INFORMATION ‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can refer, among other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address, or postal address. What Personal Information do you collect? When you browse our website or carry out actions such as the following:
• Create a customer account
• Place an order
• Sign up to our mailing list or subscribe to any other services that we offer
• Enter any competition, promotion or prize draw
• Correspond with us, whether by phone, email or live chat Then, we may collect your personal information, including:
• Name
• Date of birth
• Gender
• Address
• Email address
• Phone or mobile number
• Encrypted password and payment information
• Customer Service correspondence records
• Technical information about how you access and use our websites, including your IP address, browser type, referring URL and operating system.
What do you do with my information? We use your information for the following:
• To process your orders. We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order. •
To provide Customer Support. If you contact our Customer Service (or vice versa), we will use personal information such as your order information and contact history to process your request and provide you with the best service possible. We'll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date.
• Marketing. If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send personalized marketing and targeting communications. Please see below for more information on third parties and cookies used to provide these services. How long will you keep my information?
• Customer and order information will be kept securely on our system until you ask us to remove it.
• Encrypted Credit Card information will be purged every 365 days.
• Mailing List Subscriptions will remain active until you opt out from specific lists.
CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If I give marketing consent, how will you use my data? We will use your email address to contact you directly about promotions, offers or updates from our customer service team. This may be via direct email to your inbox, or on social media and search, by running advertising campaigns linked to your email address. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the unsubscribe link on our newsletter emails, contacting us at fedmirebeauty@gmail.com or mailing us at: Fedmire Beauty 301 carriage blvd, Pittsburgh, PA 15239 DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.